1. What is Woo Casino?
Woo Casino is an online gambling platform offering real money slots, table games, and live dealer experiences. It provides a secure and entertaining environment for adult players worldwide.
2. Is Woo Casino licensed?
Yes. Woo Casino operates under a Curacao eGaming license and adheres to international regulations for fair play and responsible gambling.
3. Who can register at Woo Casino?
Players who are at least 18 years old, or meet the legal gambling age in their region, can register if their country is not restricted.
4. How do I create an account?
Click the Sign Up button, fill in the registration form, choose your currency, and confirm your email to complete the process.
5. What games can I play?
Woo Casino features thousands of online slots, blackjack, roulette, baccarat, video poker, and live dealer tables from leading game providers.
6. Are the games fair?
Yes. All games use certified Random Number Generators (RNGs) and are regularly tested by independent auditors for fairness.
7. How do I deposit funds?
Log in, go to the cashier section, select a preferred payment method, enter the amount, and confirm. Deposits are processed instantly.
8. What payment methods are available?
Woo Casino accepts Visa, Mastercard, Skrill, Neteller, bank transfers, and various cryptocurrencies. Availability may depend on your country.
9. Is there a minimum deposit?
Yes. The minimum deposit amount depends on your chosen method and is displayed in the cashier before confirming the transaction.
10. How do I withdraw winnings?
Visit the cashier, click Withdraw, choose your preferred payment method, and enter the amount. Verification may be required before processing.
11. How long do withdrawals take?
Withdrawals are usually processed within 24 hours. The total time may vary based on your chosen payment method.
12. Are there any fees?
Woo Casino does not charge internal fees for deposits or withdrawals. However, third-party providers may apply their own costs.
13. How do bonuses work?
Bonuses can be claimed automatically or manually depending on the promotion. Each comes with specific conditions and wagering requirements.
14. What are wagering requirements?
They define how many times bonus funds must be wagered before they can be withdrawn. The exact requirements vary by promotion.
15. Can I have more than one account?
No. Only one account per person, household, IP address, or device is allowed. Duplicate accounts may lead to closure.
16. Is my data safe at Woo Casino?
Yes. Woo Casino uses advanced SSL encryption and strict privacy protocols to ensure the security of all player data.
17. I forgot my password. What should I do?
Use the Forgot Password link on the login page and follow the instructions sent to your registered email.
18. How can I contact support?
Customer support is available 24/7 via live chat and email. You can also use the contact form on the official website.
19. Can I play on mobile?
Yes. Woo Casino is fully optimized for mobile browsers and works seamlessly on iOS and Android devices without app installation.
20. How do I close or suspend my account?
Contact customer support to request account closure, temporary suspension, or to activate self-exclusion under responsible gaming policies.
